work

We are currently engaged in service design supporting UK government departments to deliver measurably effective digital public services at scale.

Much of this work is confidential, yet includes:

  • Enabling public sector digitisation projects to successfully move from development to deployment, delivering measurable impact and public value.
  • Providing appropriate expertise and strategies for Ideation, Discovery, Alpha, and pilot evaluation stages.
  • Establishing design strategies, standards, and policies to ensure positive customer experience and sustainable service delivery.
  • Mapping risks, opportunities, and pathways for effective change management.
  • Navigating the implications of current and emerging technologies, including AI, with foresight and pragmatism.

Previous work includes

  • Supporting UK public institutions in enhancing the accessibility, inclusion, and equity of access for core Covid-19 related services.
  • Leading Agile production and content migration for the re-platforming of a major telecommunications service provider.
  • Delivering development services, advice, and open-source consultancy for a top London communications agency.
  • Providing digital strategy, content management, and editorial workflow development for the charity sector.
  • Offering long-term project development and media strategy consultancy for high-profile international environmental campaigns.

    We have a long track record of supporting innovative, entrepreneurial projects and pilots, and are ourselves pioneers in digital and interdisciplinary design.

    There’s more about the approaches we use here.

    If you would like to find out more, please get in touch.